BCST MDT DISPLAY VOLUNTEER SUPPORT UNIT NOT AN EMERGENCY SERVICE
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SYSTEM NOTICE: If there is immediate danger or medical emergency, contact 999 or 112. For non-emergency police call 101. For urgent health advice call NHS 24 on 111.
VOLUNTEER-LED INCIDENT SUPPORT ROADSIDE SAFETY

Operational support for Aberdeenshire & Surrounding areas

The Buchan Community Support Team provides structured assistance during incidents and challenging conditions. We operate two divisions: Community Support and RSR (Roadside Response).

Message us Donate View divisions
Community Support Flooding, power outages, welfare checks, key worker transport.
RSR (Roadside Response) Breakdowns, roadside safety, incident support.
Safety-first Role clarity, comms discipline, safe escalation.

Divisions

BCST Community Support
Welfare • Logistics

Community Support provides welfare and logistical assistance during adverse conditions and local incidents, supporting residents and key workers.

Flood response Power outages Welfare checks Key worker transport Community assistance

Primary tasks

  • Flooding support & community reassurance
  • Support during power outages
  • Welfare checks and wellbeing support
  • Transport for key workers
  • Coordination during local incidents
RSR Roadside Response
Roadside • Safety

RSR supports incidents on the road network with a safety-led mindset — especially in higher-risk environments like live lanes and emergency bays.

Live lane breakdowns Emergency bay breakdowns Roadside safety Incident support

Primary tasks

  • Scene safety support and visibility
  • Support during breakdown incidents
  • Emergency bay situation support
  • Coordination where appropriate

Capabilities

Community welfare

Welfare checks, reassurance and support during disruption.

Outage support

Support during power outages and adverse conditions.

Welfare essentials

Preparing and distributing essentials where appropriate.

Roadside safety

Support for breakdowns and roadside safety awareness.

Operating boundary

We provide support where appropriate and safe to do so. We are not a replacement for emergency services or breakdown recovery, and we escalate when required.

Operations

Standard response flow

1
Receive & assess Confirm location, hazards, and support required.
2
Deploy safely Assign roles, prioritise safety and communications.
3
Update & handover Maintain updates and handover cleanly if escalation needed.

Vehicles

Click any image to enlarge. Operational vehicles fitted for community and roadside support.

Emergency contacts

If there is immediate danger: Call 999 (or 112). For urgent health advice: Call NHS 24 on 111.

Emergency services 999 / 112 ▾

Police, Fire, Ambulance, Coastguard

Police Scotland (non-emergency) 101 ▾

Report non-urgent incidents or concerns.

Call 101
NHS 24 (urgent advice) 111 ▾

Health advice when urgent but not life-threatening.

Call 111
Power cut / Electricity 105 ▾

Report power cuts and electrical emergencies.

Call 105
Gas emergency 0800 111 999 ▾

Smell gas or suspect a leak.

Call 0800 111 999
Samaritans (24/7 listening) 116 123 ▾

Free and confidential support if you're struggling.

Call 116 123

Contact & Leadership

Primary contact

All enquiries and messages via our Facebook page.

Management enquiries

Press, council, and general management (not for call-outs):

management@bcst.uk

Division leads

Group Lead

James S

Leadership, coordination, oversight.

RSR Lead

Josh C

Roadside response leadership.

FAQ

How do I contact the team? ▾

Message us via Facebook.

Do you replace emergency services? ▾

No. We are a volunteer community support group. We provide support where appropriate and escalate to the correct services when needed.

What can Community Support help with? ▾

Flooding support, power outage welfare, welfare checks, welfare boxes, key worker transport, and general community assistance.

Can I volunteer? ▾

Yes — message the Facebook page and we'll reply with next steps.

© Buchan Community Support Team
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